August 10, 2006

Kindness Will Prevail.

Mom called the oncology office on Tuesday and said that Dad wasn't feeling better and she wondered if the other lung could be scheduled to be drained as soon as possible. She got a call on Tuesday, from one of the nurses (surprise...no Dr call), who explained that Dad needed a PT/INR drawn, that he had an appointment to get the lung drained at 1pm on Thursday at the hospital.
okay.
Then, she got a call later Wednesday afternoon explaining that due to Dad's PT/INR being too high and that it was too late to "thicken" the blood with Vitamin K, Dad was to be at the radiology center for an infusion of platelets at 9 am and then he was to see the oncologist at her office at 11:15 and that he was still tentatively scheduled for the thorecentesis at 1pm.
okay
So, we got to the radiology department at 9am and found that not only was Dad supposed to have 3 units of platelets but that the nurses there are AWESOME and CARE about patients and their families. I cannot tell you how exceptionally nice it was to finally meet someone with compassion and empathy. It made me want to cry. Dad was actually assessed and monitored and cared for...by the people who worked for the facility. The staff made all the necessary phone calls and arrangements for us and it felt great! They even offered to make mom and I lunch (we declined) but my God how wonderful. Dad almost slept through the entire infusion. His O2 sats were 79 to 83 on room air and he was set up on oxygen and did he sleep! He tolerated the fluids well and as soon as they were done we headed up to "see the Dr".
yah right
You guessed it. We did not see the Dr. In fact, we did see the NP and she gave Dad a "thorough exam" NOT and was about to send us out the door as fast as she could so we "wouldn't be late for the prodedure"...in fact I had to say...Hey...is Dad's PT/INR okay? Will they actually do the procedure when we get there? When in fact, the only reason we were at the Dr office in the first place was the fact that we were told that since Dad's blood was too thin he had to have platelets and then have the PT/INR rechecked and then and only then after seeing the Dr could we for sure go and have the damn procedure anyway. But did she EVEN REVIEW THE LAB REPORTS BEFORE SEEING US?? HELL NO!! HELL NO!! AND HELL NO!!
I am sick of that place and their total lack of concern.
So is Mom.
Well, we got to go and have the right lung drained finally. Another 1 1/2 liters of fluid drawn off. Dad tolerated it well.
Mom and I are in agreement...We want to switch to the Cancer Center for all of Dad's treatments.
A little bit of kindness goes a hell of a long way.

No comments: